Outage in Tekion
F&I Contract eSigning
Resolved MinorIncident Report
Summary AI Generated
Tekion's F&I contract eSigning functionality experienced issues preventing users from sharing contracts for electronic signatures, affecting the Retail component for 4.2 hours. Users were advised to print contracts and obtain wet signatures as a workaround during the outage. The issue was resolved after the team identified the root cause and deployed a fix, restoring full eSigning functionality.
We are aware of an issue affecting the sharing of some F&I contracts for eSigning. Our team is actively investigating and working toward a resolution.
In the meantime, if you encounter this issue, please print the contract and obtain a wet signature.
We apologize for the inconvenience and will continue to provide updates.
Components affected
Tekion RetailTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 05/21/2026 12:14AM
This issue has been resolved and all functionality has been restored.
MONITORING
4 days ago - at 05/20/2026 09:16PM
We are continuing to monitor for any further issues.
MONITORING
4 days ago - at 05/20/2026 09:15PM
A fix has been deployed for the issue. You should now be able to share contracts for eSigning without interruption. We will continue to monitor the situation to ensure full stability. If you experience any further issues, please do not hesitate to reach out to our support team. Thank you for your patience and understanding throughout this process.
IDENTIFIED
4 days ago - at 05/20/2026 08:43PM
We have identified the root cause of the issue and are actively working on a solution.
In the meantime, if you continue to encounter this issue, please print the contract and obtain a wet signature.
We appreciate your patience and will continue to provide updates.
INVESTIGATING
4 days ago - at 05/20/2026 08:08PM
We are aware of an issue affecting the sharing of some F&I contracts for eSigning. Our team is actively investigating and working toward a resolution.
In the meantime, if you encounter this issue, please print the contract and obtain a wet signature.
We apologize for the inconvenience and will continue to provide updates.
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