Outage in Tekion

Slowness While Loading F&I Menu and Product Rating

Resolved Minor

April 27, 2026 - Started 4 days ago - Lasted 25 minutes
Official incident page

Incident Report

Summary AI Generated

Dealers experienced slowness when loading the F&I Menu and Product Rating features within the Tekion platform's Retail component. The performance issues affected normal operations for approximately 25 minutes. The engineering team investigated and resolved the underlying cause, restoring normal functionality.

We are aware that some dealers may be experiencing slowness while loading the F&I Menu and Product Rating within the Tekion platform. Our engineering team has been notified and is actively investigating the root cause. We apologize for the inconvenience caused and will keep you posted about the progress once available. We truly appreciate your patience.

Components affected

Tekion Retail

Trusted by 1,000+ teams

Never miss outages in third-party dependencies

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.

Start Free Trial Learn More

Latest Updates ( sorted recent to last )

RESOLVED 4 days ago - at 04/27/2026 04:03PM

We are pleased to inform you that the issue causing slowness while loading the F&I Menu and Product Rating within the Tekion platform has been resolved. We apologize for the inconvenience caused and truly appreciate your patience and understanding throughout this time.
If you are still experiencing any issues, please do not hesitate to reach out to Tekion Support.

INVESTIGATING 4 days ago - at 04/27/2026 03:41PM

We are aware that some dealers may be experiencing slowness while loading the F&I Menu and Product Rating within the Tekion platform. Our engineering team has been notified and is actively investigating the root cause.
We apologize for the inconvenience caused and will keep you posted about the progress once available. We truly appreciate your patience.

Latest Tekion outages

Slowness in Retail - 1 day ago

F&I Menu Issues - 3 days ago

CRM Texting and Calling Issue Awareness: Third Party Vendor Issue - 12 days ago

Phone System Issue Notice - 12 days ago

Live Support Chat Unavailable - 15 days ago

Never miss outages in third-party dependencies

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook