Outage in Tekion
F&I Menu Issues
Resolved MinorIncident Report
Summary AI Generated
Tekion's PEN system experienced performance issues that prevented F&I Products from rating and contracting, affecting retail operations. The incident lasted 40 minutes before PEN transactions resumed normal operation. Users were advised to refresh plan codes within the menu to ensure proper updates after resolution.
PEN is currently experiencing performance issues that are preventing F&I Products from Rating and Contracting. We are monitoring this closely and will post updates as they are available.
Components affected
Tekion RetailTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 04/28/2026 10:27PM
PEN transactions are now completing as expected and Rating and Contracting through all providers is available. If plan codes aren't appearing please refresh the codes within the menu to update.
IDENTIFIED
3 days ago - at 04/28/2026 09:50PM
PEN is currently experiencing performance issues that are preventing F&I Products from Rating and Contracting. We are monitoring this closely and will post updates as they are available.
Latest Tekion outages
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