Outage in Tekion
Slowness Observed in Repair Order (RO) PDF Generation
Resolved MajorIncident Report
Summary AI Generated
Tekion's Service module experienced significant slowness in generating Repair Order (RO) PDFs, impacting dealership operations for approximately 1.9 hours. The engineering team identified the root cause and implemented a fix. System performance returned to normal, with RO PDF generation fully restored.
We are aware of the slowness being experienced while generating PDFs for Repair Orders (ROs). Our Engineering team is actively investigating the issue and working to implement a fix as quickly as possible. We understand the impact this may have on your operations and will continue to share updates as progress is made.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
21 days ago - at 07/03/2026 05:25PM
The issue impacting PDF generation for Repair Orders (ROs) has been resolved. System performance has returned to normal, and RO PDFs can now be generated without delay. We appreciate your patience and understanding while our teams worked to address this issue.
IDENTIFIED
22 days ago - at 07/03/2026 04:24PM
The issue impacting PDF generation for Repair Orders (ROs) has been identified, and a fix has been implemented. Our Engineering team is actively monitoring system performance to ensure stability, and we will continue to keep you informed with any further updates.
INVESTIGATING
22 days ago - at 07/03/2026 03:33PM
We are aware of the slowness being experienced while generating PDFs for Repair Orders (ROs). Our Engineering team is actively investigating the issue and working to implement a fix as quickly as possible. We understand the impact this may have on your operations and will continue to share updates as progress is made.
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