Outage in Tekion
Azure Outage Impacting Printing and Mobile App Services
Resolved MinorIncident Report
Summary AI Generated
A Microsoft Azure outage lasting approximately 3.3 hours disrupted Tekion's Printing Services and Mobile App Services, affecting Accounting, Parts, Retail, Service, Core, Analytics, CRM, and Payroll components. During the incident, dealerships were advised to download and print documents locally as a workaround to maintain operational continuity. The outage was fully resolved on July 23, 2026, with all affected services restored to normal function.
We are currently experiencing a partial service disruption impacting Printing Services and Mobile App Services due to an ongoing third-party vendor outage. Our Engineering team is actively engaged with the vendor and is working toward full service restoration.
Workaround – Printing Services:
Dealerships may download a copy of the document and print it locally using their in-house printer setup. This will help ensure continuity of operations during the disruption.
We will continue to share updates as additional information becomes available, including the estimated time for full restoration.
Components affected
Tekion Accounting Tekion Parts Tekion Retail Tekion Service Tekion Core Tekion Analytics Tekion CRM Tekion PayrollTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 07/23/2026 07:04PM
We are pleased to inform you that the Microsoft Azure outage has been fully resolved. Printing Services and Mobile App Services have been restored and are now functioning normally.
We sincerely apologize for the disruption this may have caused to your operations. Our teams will continue to monitor the services closely to ensure full stability.
Thank you for your patience and understanding throughout this incident.
MONITORING
1 day ago - at 07/23/2026 06:08PM
The Azure outage is still in progress. Our Engineering team remains in active communication and is working closely toward resolution as quickly as possible.
Workaround – Printing Services:
Users may continue to download documents and print them locally using their in-house printer setup.
We appreciate your continued patience and will share the next update, including an estimated time for restoration, as soon as it becomes available.
IDENTIFIED
1 day ago - at 07/23/2026 05:41PM
We wanted to provide an update regarding the ongoing disruption affecting Printing Services and Mobile App Services.
The third-party vendor outage is still in progress. Our engineering team is in active communication with the vendor and closely working together to drive a resolution as quickly as possible.
The previously shared workaround remains available: Dealerships can download and print documents locally using their in-house printer setup.
We appreciate your continued patience and will share the next update, including an ETA, as soon as it is available.
INVESTIGATING
1 day ago - at 07/23/2026 03:52PM
We are currently experiencing a partial service disruption impacting Printing Services and Mobile App Services due to an ongoing third-party vendor outage. Our Engineering team is actively engaged with the vendor and is working toward full service restoration.
Workaround – Printing Services:
Dealerships may download a copy of the document and print it locally using their in-house printer setup. This will help ensure continuity of operations during the disruption.
We will continue to share updates as additional information becomes available, including the estimated time for full restoration.
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