Outage in Tekion
CRM Reports — Service Disruption
Resolved MinorIncident Report
Summary AI Generated
Tekion's CRM Reports experienced a data sync failure affecting all dealers, causing reports to display outdated or incomplete information for approximately 16 hours. The root cause was identified and engineers worked to clear a backlog of impacted reports. The issue was fully resolved on September 24, 2026, with CRM Reports confirmed back to normal operation.
We are currently experiencing an issue where CRM Report data is not being synced or updated for all dealers. As a result, reports may show outdated or incomplete data. We found the issue and we are working to clear the backlog impacted reports — estimated time to complete: 6–8 hours.
We apologize for the inconvenience caused. This page will be updated as new information becomes available. If you have any questions, please reach out to our support team.
Components affected
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RESOLVED
about 9 hours ago - at 09/24/2026 06:08AM
We experienced an issue where CRM Report data was not being synced or updated for all dealers. As a result, reports were showing outdated or incomplete data.
This issue has now been fully resolved. CRM Reports are back to normal and functioning as expected.
We apologize for the inconvenience caused and thank you for your patience. If you continue to experience any issues, please reach out to our support team.
IDENTIFIED
1 day ago - at 09/23/2026 01:57PM
We are currently experiencing an issue where CRM Report data is not being synced or updated for all dealers. As a result, reports may show outdated or incomplete data. We found the issue and we are working to clear the backlog impacted reports — estimated time to complete: 6–8 hours.
We apologize for the inconvenience caused. This page will be updated as new information becomes available. If you have any questions, please reach out to our support team.
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