Outage in Telavox
Incident affecting Fixed Telephony & User applications
Resolved Major
March 30, 2026 - Started 20 days ago
- Lasted 28 minutes
Incident Report
Summary AI Generated
Telavox experienced an intermittent telephony service incident affecting fixed line services across Sweden, Denmark, Finland, France, and Belgium for 28 minutes. Customers had difficulties placing and receiving calls, transferring calls, answering queue calls, and experienced calls getting stuck in queues. The incident response team identified the root cause and implemented a fix to restore full service.
We are currently investigating an intermittent issue affecting our telephony services in Sweden, Denmark, Finland, France and Belgium.
Customers may experience difficulties when placing or receiving fixed line calls. There may also be issues with transferring direct or queue calls, answering queue calls, or calls appearing to be stuck in a queue.
Our incident response team is actively investigating the issue. We are working to identify the root cause and restore full service as quickly as possible.
We will provide updates as soon as more information becomes available.
Customers may experience difficulties when placing or receiving fixed line calls. There may also be issues with transferring direct or queue calls, answering queue calls, or calls appearing to be stuck in a queue.
Our incident response team is actively investigating the issue. We are working to identify the root cause and restore full service as quickly as possible.
We will provide updates as soon as more information becomes available.
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Latest Updates ( sorted recent to last )
20 days ago - at 03/30/2026 08:04AM
We are currently investigating an intermittent issue affecting our telephony services in Sweden, Denmark, Finland, France and Belgium.
Customers may experience difficulties when placing or receiving fixed line calls. There may also be issues with transferring direct or queue calls, answering queue calls, or calls appearing to be stuck in a queue.
Our incident response team is actively investigating the issue. We are working to identify the root cause and restore full service as quickly as possible.
We will provide updates as soon as more information becomes available.
20 days ago - at 03/30/2026 08:25AM
Our incident response team has identified the root cause of the ongoing issues with our telephony services and is actively working on a fix.
At this time, we do not have an estimated time of restoration (ETR), but we will continue working to resolve the issue as quickly as possible.
We will provide further updates as more information becomes available.
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