Outage in Telavox
Disruption affecting Mobile Provisioning Services in Denmark
Resolved Minor
April 17, 2026 - Started 2 days ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
Telavox experienced a disruption in their Danish mobile provisioning services that prevented customers from activating or making changes to SIM cards for mobile subscriptions. The issue was identified and resolved by their Danish mobile network vendor after 2.2 hours. Service began stabilizing before the vendor confirmed full restoration.
We are currently experiencing a disruption affecting one of our Danish mobile provisioning services. As a result, customers may encounter issues when activating or making changes to SIM cards associated with our mobile subscriptions.
Our incident response team is actively collaborating with our Danish mobile network vendor to resolve the issue as quickly as possible.
Our incident response team is actively collaborating with our Danish mobile network vendor to resolve the issue as quickly as possible.
Components affected
Telavox DenmarkTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
2 days ago - at 04/17/2026 12:16PM
We are currently experiencing a disruption affecting one of our Danish mobile provisioning services. As a result, customers may encounter issues when activating or making changes to SIM cards associated with our mobile subscriptions.
Our incident response team is actively collaborating with our Danish mobile network vendor to resolve the issue as quickly as possible.
1 day ago - at 04/17/2026 12:26PM
Our Danish mobile network vendor has identified an issue on their end and is actively working toward a resolution. At this time, no estimated time to resolution (ETR) is available.
We remain in close contact with the vendor and will continue to share updates as soon as new information becomes available.
1 day ago - at 04/17/2026 01:44PM
We are receiving reports that service is beginning to stabilize for users. However, our vendor has not yet confirmed a final resolution. Work continues on their end and you may still experience intermittent connectivity or performance issues.
We will provide a update once the vendor confirms the service is fully restored.
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