Outage in Telavox
Incident affecting Mobile Data in Sweden and Norway
Resolved Minor
April 02, 2026 - Started 17 days ago
- Lasted about 1 hour
Incident Report
Summary AI Generated
Telavox experienced a mobile data service disruption in Sweden and Norway lasting 1.3 hours, caused by issues with their mobile radio network vendor that resulted in intermittent or failed data connections for users. The incident response team worked with their core mobile network vendor to identify the root cause, though initial resolution measures were unsuccessful requiring continued high-priority troubleshooting. The service was eventually restored through ongoing collaboration with the network vendor.
We are currently investigating a service disruption affecting mobile data connectivity in Sweden. This issue is linked to one of our mobile radio network vendors and may cause intermittent or failed data connections for some users.
Our incident response team is actively investigating the issue and working to resolve it as quickly as possible.
Our incident response team is actively investigating the issue and working to resolve it as quickly as possible.
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Latest Updates ( sorted recent to last )
17 days ago - at 04/02/2026 08:35AM
We are currently investigating a service disruption affecting mobile data connectivity in Sweden. This issue is linked to one of our mobile radio network vendors and may cause intermittent or failed data connections for some users.
Our incident response team is actively investigating the issue and working to resolve it as quickly as possible.
17 days ago - at 04/02/2026 08:43AM
In collaboration with our core mobile network vendor, we have identified the cause of the current service disruption affecting Mobile data in Sweden.
Our teams are actively working to restore full mobile data connectivity. We are monitoring the situation closely and will provide another update once services are fully stabilized.
17 days ago - at 04/02/2026 08:47AM
Impact update:
Users in Norway may also be affected by the current disruption affecting mobile data connectivity, causing intermittent or failed data connections.
17 days ago - at 04/02/2026 09:05AM
Initial measures did not resolve the issue. Our technical teams are continuing to troubleshoot with the highest priority to restore mobile data services.
Further updates, including an estimated time of resolution, will be provided as soon as more information becomes available.
17 days ago - at 04/02/2026 09:34AM
Work continues with the highest priority to restore full services. We remain in close contact with our core mobile network vendor to ensure a complete recovery.
We will provide further information as soon as it becomes available.
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