Quality degradation - Colombia (CO) - Claro Comunicacion Celular S.A (Comcel S.A) (732/101)

Date:11/07/24
Start Time: 12:30 AM PDT - 11/07/24
End Time: 02:30 AM PDT - 11/07/24

We received notification that the network issues previously reported by Claro Comunicacion Celular S.A (Comcel S.A) from Colombia(CO have been resolved. Claro Comunicacion Celular S.A (Comcel S.A) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Issue: Claro Comunicacion Celular S.A (Comcel S.A) Quality degradation

Start Time: 12:30 AM PDT - 11/07/24
End Time: Ongoing

Summary:

We currently experience quality degradation toward Colombia(CO) - Claro Comunicacion Celular S.A (Comcel S.A)
SMS messages may face delays or difficulties in delivery.

Telesign is engaged with carrier partners for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption.

If you have any questions, please contact support@telesign.com.

SF 00904364