Outage in Telesign

Number Deactivation, Contact Match and Sim Swap Service Alert - United Kingdom

Resolved Minor
December 07, 2025 - Started about 12 hours ago - Lasted 33 minutes
Official incident page

Incident Report

Date: 12/07/25 Start Time: 01:20 PM PST End Time: Ongoing We received notification from our partner that Number Deactivation, Contact Match and Sim Swap Addons are currently having issues in the United Kingdom, which may cause some delays. We will inform you once there is a resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at support@telesign.com.

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Latest Updates ( sorted recent to last )
RESOLVED about 11 hours ago - at 12/07/2025 10:39PM

Date: 12/07/25
Start Time: 01:20 PM PST
End Time: 02:19 PM PST

We received notification from our partner that the issue previously noticed in the United Kingdom has been resolved. End users should no longer experience delays, as all services are back to functioning properly.

IDENTIFIED about 12 hours ago - at 12/07/2025 10:08PM

Date: 12/07/25
Start Time: 01:20 PM PST
End Time: Ongoing

We received notification from our partner that Number Deactivation, Contact Match and Sim Swap Addons are currently having issues in the United Kingdom, which may cause some delays. We will inform you once there is a resolution.

We'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

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