Outage in Telesign

Operator Service Alert - Brazil (BR) - Claro (724/05;12;38)

Minor

April 01, 2026 - Started about 2 hours ago
Official incident page

Incident Report

Summary AI Generated

Telesign experienced SMS delivery delays for messages sent through the Claro network operator in Brazil due to network issues on the operator's side. The incident affected SMS message delivery times for users sending messages via this specific Brazilian carrier. Telesign engaged with the operator to monitor resolution progress while the issue remained ongoing.

Issue: Operator - Brazil (BR) - Claro (724/05;12;38) Start Time: 06:46AM PDT - 04/01/26 End Time: Ongoing Summary: We received notification that Claro (724/05;12;38) from Brazil (BR) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. Telesign is engaged with the operators for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com.

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Latest Updates ( sorted recent to last )

INVESTIGATING about 2 hours ago - at 04/01/2026 02:32PM

Issue: Operator - Brazil (BR) - Claro (724/05;12;38)

Start Time: 06:46AM PDT - 04/01/26
End Time: Ongoing

Summary:

We received notification that Claro (724/05;12;38) from Brazil (BR) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages.

Telesign is engaged with the operators for updates on resolution.

We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com.

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