Outage in Telesign

Operator Service Alert - Brazil (BR) - VIVO (724/06;10;11;23)

Resolved Minor

December 08, 2025 - Started 3 months ago - Lasted about 6 hours
Official incident page

Incident Report

Issue: Brazil (BR) - VIVO (724/06;10;11;23) Quality degradation Start Time: 08:20 AM PST - 12/08/25 Summary: We received notification that VIVO (724/06;10;11;23) from Brazil (BR) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. Telesign is engaged with the operators for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com.

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 12/08/2025 10:11PM

Start Time: 08:20 AM PST - 12/08/25
End Time: 13:30 PM PST - 12/08/25

We received notification that the network issues previously reported by VIVO (724/06;10;11;23 from Brazil (BR) have been resolved. VIVO (724/06;10;11;23 end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

INVESTIGATING 3 months ago - at 12/08/2025 04:33PM

Issue: Brazil (BR) - VIVO (724/06;10;11;23) Quality degradation

Start Time: 08:20 AM PST - 12/08/25

Summary:

We received notification that VIVO (724/06;10;11;23) from Brazil (BR) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages.

Telesign is engaged with the operators for updates on resolution.

We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com.

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