Outage in Telesign

Quality degradation - China (CN) - Multiple Opertors - [12/25/25]

Resolved Minor
December 25, 2025 - Started about 7 hours ago - Lasted 39 minutes
Official incident page

Incident Report

Date: 12/25/25 Start Time: 06:50 AM PST End Time: Ongoing Summary: We currently experience quality degradation toward China (CN) - Multiple Opertors. Customers that send SMS messages to Multiple Opertors users may notice a difficulties in message delivery. Our competent teams are working on solving this issue. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at support@telesign.com.

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Latest Updates ( sorted recent to last )
RESOLVED about 7 hours ago - at 12/25/2025 03:42PM

Date: 12/25/25
Start Time: 06:50 AM PST
End Time: 7:39 AM PST

Summary:

The SMS delivery degradation toward China (CN) affecting multiple operators has been successfully resolved. All services are now functioning normally.

We apologize for any inconvenience caused and thank you for your patience.

If you have any questions, please contact us at support@telesign.com.

IDENTIFIED about 7 hours ago - at 12/25/2025 03:11PM

Date: 12/25/25
Start Time: 06:50 AM PST
End Time: Ongoing

Summary:
We currently experience quality degradation toward China (CN) - Multiple Opertors. Customers that send SMS messages to Multiple Opertors users may notice a difficulties in message delivery.
Our competent teams are working on solving this issue.

We'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

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