Outage in Telesign

Quality degradation - United States (US) - Multiple MNOs

Resolved Minor

February 04, 2026 - Started 2 days ago - Lasted about 1 hour
Official incident page

Incident Report

Issue: United States (US) - Multiple MNOs Quality degradation Start Time: 05:40 AM PST - MM/DD/YY Summary: We currently experience quality degradation toward United States (US). SMS messages towards multiple operators may face delays or difficulties in delivery. Telesign is engaged with carrier partners for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com. SF 01124971

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Latest Updates ( sorted recent to last )

RESOLVED 2 days ago - at 02/04/2026 03:23PM

Date: 2/4/25
Start Time: 05:40 AM PST - 2/4/25
End Time: 7:10 AM PST - 2/4/25

Summary:

The issue has been resolved.
The previously reported quality degradation affecting SMS delivery to the United States (US) is no longer present, and message delivery has returned to normal.

Thank you for your patience, and we apologize for any inconvenience caused.

If you have any questions, please contact us at support@telesign.com.

SF 01124971

INVESTIGATING 2 days ago - at 02/04/2026 02:07PM

Issue: United States (US) - Multiple MNOs Quality degradation

Start Time: 05:40 AM PST - MM/DD/YY

Summary:

We currently experience quality degradation toward United States (US).
SMS messages towards multiple operators may face delays or difficulties in delivery.

Telesign is engaged with carrier partners for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption.

If you have any questions, please contact support@telesign.com.

SF 01124971

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