Outage in Telesign

Operator Service Alert - Colombia (CO) - Claro Comunicacion Celular S.A (Comcel S.A) (732/101) - 2/6/25

Minor

February 06, 2026 - Started about 5 hours ago
Official incident page

Incident Report

Issue: Operator - Colombia (CO) - Claro Comunicacion Celular S.A (Comcel S.A) (732/101) - Quality degradation Start Time: 6:55AM PST - 2/6/25 End Time: / Summary: We received notification that Claro Comunicacion Celular S.A (Comcel S.A) (732/101) from Colombia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. Telesign is engaged with the operators for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com. SF 01126276

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Latest Updates ( sorted recent to last )

INVESTIGATING about 5 hours ago - at 02/06/2026 07:44PM

Issue: Operator - Colombia (CO) - Claro Comunicacion Celular S.A (Comcel S.A) (732/101) - Quality degradation

Start Time: 6:55AM PST - 2/6/25
End Time: /

Summary:

We received notification that Claro Comunicacion Celular S.A (Comcel S.A) (732/101) from Colombia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages.

Telesign is engaged with the operators for updates on resolution.

We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com.

SF 01126276

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