Outage in Telesign
Operator Service Alert - Colombia (CO) - Claro Comunicacion Celular S.A (Comcel S.A) (732/101) - 2/6/25
Resolved MinorIncident Report
Issue: Operator - Colombia (CO) - Claro Comunicacion Celular S.A (Comcel S.A) (732/101) - Quality degradation
Start Time: 6:55AM PST - 2/6/25
End Time: /
Summary:
We received notification that Claro Comunicacion Celular S.A (Comcel S.A) (732/101) from Colombia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages.
Telesign is engaged with the operators for updates on resolution.
We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com.
SF 01126276
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Latest Updates ( sorted recent to last )
RESOLVED
26 days ago - at 02/07/2026 12:37PM
Start Time: 6:55AM PST - 02/06/25
End Time: 04:37AM PST - 02/7/25
We received notification that the network issues previously reported by Claro Comunicacion Celular S.A (Comcel S.A) (732/101) from Colombia have been resolved. Claro Comunicacion Celular S.A (Comcel S.A) (732/101) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
INVESTIGATING
27 days ago - at 02/06/2026 07:44PM
Issue: Operator - Colombia (CO) - Claro Comunicacion Celular S.A (Comcel S.A) (732/101) - Quality degradation
Start Time: 6:55AM PST - 2/6/25
End Time: /
Summary:
We received notification that Claro Comunicacion Celular S.A (Comcel S.A) (732/101) from Colombia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages.
Telesign is engaged with the operators for updates on resolution.
We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com.
SF 01126276
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