Outage in Telesign

PID Contact Match, Sim Swap Service Alert - Canada

Resolved Minor

February 18, 2026 - Started 7 days ago - Lasted about 1 hour
Official incident page

Incident Report

Date: 17/02/2026 Start Time: 10:40 PM PDT End Time: Ongoing We received notification from our partner that PID Contact Match and Sim Swap is currently having issues in Canada, which may cause some delays. We will inform you once there is a resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at support@telesign.com.

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Latest Updates ( sorted recent to last )

RESOLVED 7 days ago - at 02/18/2026 03:24PM

Start Date: 17/02/2026
Start Time: 10:40 PM PDT
End Date: 18/02/2026
End Time: 06:40 AM PDT

We received notification from our partner that the issue previously noticed in Canada has been resolved. End users should no longer experience delays, as all services are back to functioning properly.

INVESTIGATING 7 days ago - at 02/18/2026 02:05PM

Date: 17/02/2026
Start Time: 10:40 PM PDT
End Time: Ongoing

We received notification from our partner that PID Contact Match and Sim Swap is currently having issues in Canada, which may cause some delays. We will inform you once there is a resolution.

We'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

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