Outage in Telesign

Operator Alert - Indonesia (ID) - PT. XL Axiata Tbk (510/11;08)

Resolved Major

March 09, 2026 - Started 26 days ago - Lasted about 2 hours
Official incident page

Incident Report

Summary AI Generated

PT. XL Axiata Tbk, a mobile operator in Indonesia, experienced network issues that caused delays in SMS message delivery for approximately 1.6 hours on March 8-9, 2026. The network problems affected end users' ability to receive SMS messages in a timely manner. The operator resolved the network issues and SMS services returned to normal functioning.

Start Time: 23:29 PT - 03/08/26 End Time: Ongoing We received notification that PT. XL Axiata Tbk (510/11;08) from Indonesia (ID) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01140745

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Latest Updates ( sorted recent to last )

RESOLVED 26 days ago - at 03/09/2026 08:11AM

Start Time: 23:29 PT - 03/08/26
End Time: 01:10 PT - 03/09/26

We received notification that the network issues previously reported by PT. XL Axiata Tbk (510/11;08) from Indonesia (ID) have been resolved. PT. XL Axiata Tbk (510/11;08) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 01140745

INVESTIGATING 26 days ago - at 03/09/2026 06:33AM

Start Time: 23:29 PT - 03/08/26
End Time: Ongoing

We received notification that PT. XL Axiata Tbk (510/11;08) from Indonesia (ID) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 01140745

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