Outage in Telesign

Operator Service Alert - Quality degradation - United States (US) - All MNOs

Resolved Minor

March 13, 2026 - Started about 6 hours ago - Lasted about 2 hours
Official incident page

Incident Report

Summary AI Generated

Telesign experienced quality degradation affecting SMS message delivery to all mobile network operators in the United States from 1:15 PM to 2:56 PM PDT on March 13, 2026. Customers sending SMS messages to US recipients encountered difficulties with message delivery during this 1 hour and 41 minute outage. The issue was resolved and all SMS services returned to normal functionality.

Issue: United States (US) - All MNOs Quality degradation Date: 03/13/26 Start Time: 01:15 PM PDT End Time: Summary: We currently experience quality degradation toward United States (US) - All MNOs. Customers that send SMS messages to United States (US) - All MNOs users may notice a difficulties in message delivery. Our competent teams are working on solving this issue. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at support@telesign.com.

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Latest Updates ( sorted recent to last )

RESOLVED about 4 hours ago - at 03/13/2026 10:46PM

Date: 03/13/26
Start Time: 01:15 PM PDT
End Time: 02:56 PM PDT

We received notification that previously reported quality degradation toward United States (US) - All MNOs have been resolved. End users should no longer experience issues receiving SMS messages as all services are back to functioning properly.

If you have additional questions, please feel free to contact support@telesign.com.

Case # 01143397

INVESTIGATING about 6 hours ago - at 03/13/2026 08:23PM

Issue: United States (US) - All MNOs Quality degradation

Date: 03/13/26
Start Time: 01:15 PM PDT
End Time:

Summary:
We currently experience quality degradation toward United States (US) - All MNOs. Customers that send SMS messages to United States (US) - All MNOs users may notice a difficulties in message delivery.
Our competent teams are working on solving this issue.

We'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

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