Outage in Telesign
Phone ID - Sim Swap, Contact Match and Subscriber Status Service Alert - Canada
Resolved MinorIncident Report
Summary AI Generated
On August 11, 2026, Telesign's Phone ID add-ons — SIM Swap, Contact Match, and Subscriber Status — experienced service issues in Canada starting at midnight PST, causing delays for affected users. The incident stemmed from a partner-side issue and lasted approximately one hour. Services were fully restored by 1:00 AM PST, with normal functionality confirmed shortly after.
Date: 08/11/2026
Start Time: 00:00 PST
End Time: Ongoing
We received notification from our partner that Sim Swap, Contact Match and Subscriber Status Phone ID addons are currently having issues in Canada, which may cause some delays. We will inform you once there is a resolution.
We'd like to apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
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RESOLVED
5 days ago - at 11/09/2026 01:09AM
Date: 08/11/2026
Start Time: 00:00 PST
End Time: 01:00 PST
We received notification from our partner that the issue previously noticed in Canada has been resolved. End users should no longer experience delays, as all services are back to functioning properly.
IDENTIFIED
5 days ago - at 11/08/2026 08:42AM
Date: 08/11/2026
Start Time: 00:00 PST
End Time: Ongoing
We received notification from our partner that Sim Swap, Contact Match and Subscriber Status Phone ID addons are currently having issues in Canada, which may cause some delays. We will inform you once there is a resolution.
We'd like to apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
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