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Outage in Telesign

Phone ID - Contact Match Addon - Service Alert - United Kingdom (GB) - Vodafone

Resolved Minor
November 13, 2026 - Started about 4 hours ago - Lasted about 3 hours
Official incident page

Incident Report

Summary AI Generated

Telesign's Phone ID Contact Match Addon experienced service issues affecting United Kingdom (GB) Vodafone connections, causing delays for end users. The incident began on November 12, 2026 at 4:00 PM PST and lasted approximately 3.2 hours. The partner-side issue was resolved by 8:00 AM PST on November 13, 2026, with all services restored to normal operation.

Date: 11/12/2026 Start Time: 04:00 PM PST End Time: Ongoing We received notification from our partner that Contact Match Addon is currently having issues toward United Kingdom (GB) - Vodafone, which may cause some delays. We will inform you once there is a resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at support@telesign.com. 01271094

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RESOLVED about 1 hour ago - at 11/13/2026 05:38PM

Start Date: 11/12/2026
Start Time: 04:00 PM PST
End Date: 11/13/2026
End Time: 08:00 AM PST

We received notification from our partner that the issue previously noticed in the United Kingdom - Vodafone has been resolved. End users should no longer experience delays, as all services are back to functioning properly.

INVESTIGATING about 4 hours ago - at 11/13/2026 02:30PM

Date: 11/12/2026
Start Time: 04:00 PM PST
End Time: Ongoing

We received notification from our partner that Contact Match Addon is currently having issues toward United Kingdom (GB) - Vodafone, which may cause some delays. We will inform you once there is a resolution.

We'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

01271094

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