Outage in Tempo

Tempo custom fields not displaying on Jira issues

Resolved Minor
September 08, 2025 - Started about 1 month ago - Lasted about 20 hours
Official incident page

Incident Report

We are currently investigating an issue where the Tempo Account and Tempo Team fields may not appear when editing issues in Jira. The fields are still visible in the `Create Issue` screen but disappear in the issue side panel when editing. Our team is working with Atlassian to determine the root cause. In the meantime, you may be unable to update these fields when editing issues. We will provide updates as soon as more information is available.
Components affected
Tempo Timesheets Tempo Planner Tempo Cost Tracker
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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/09/2025 10:15AM

This incident has been resolved.

INVESTIGATING about 1 month ago - at 09/08/2025 02:33PM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 09/08/2025 02:32PM

We are currently investigating an issue where the Tempo Account and Tempo Team fields may not appear when editing issues in Jira. The fields are still visible in the `Create Issue` screen but disappear in the issue side panel when editing.

Our team is working with Atlassian to determine the root cause. In the meantime, you may be unable to update these fields when editing issues.

We will provide updates as soon as more information is available.

Latest Tempo outages

Service disruptions in the EU region - 3 days ago
Partial Data Access Outage in the US region - 12 days ago
production US region partial outage - about 2 months ago
Missing Tempo panel on Jira issue view - 4 months ago
Increase latency with integrations - 4 months ago

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