Tenable Outage History

Tenable experienced OpenAPI file validation errors that prevented WAS API scans from functioning properly for users across multiple global regions including US, UK, Europe, Asia-Pacific, and other locations. The issue was identified and resolved with a fix implementation after 2.3 hours of service disruption.

Tenable experienced DNS resolution failures affecting log4j plugin vulnerability scans across multiple global components including Tenable One, various regional instances, and government cloud services. The issue impacted vulnerability scanning capabilities for certain users over a 16.9-hour period. Engineers identified the root cause, implemented a fix, and fully resolved the DNS resolution problems affecting the security scanning functionality.

Tenable One users experienced a major service disruption where the Attack Path: Top Attack Paths page was completely inaccessible and would not load. The engineering team identified the root cause and implemented a fix to restore full functionality. The incident lasted 4.1 hours before being fully resolved.

Tenable Vulnerability Management experienced a major incident where new domains added in the MSSP portal failed to propagate to child containers for certain users, affecting the US07 component. The engineering team identified the root cause and implemented a fix, resolving the issue after 2.7 hours of service disruption.

Tenable experienced data ingest delays affecting asset and finding ingestion for certain users on the US-2A component. The incident lasted 8 minutes and was classified as minor. Engineers actively investigated the delays and the issue was resolved.

Tenable Vulnerability Management experienced a major incident where plugins were incorrectly appearing as 'unknown' in the GOV01 environment, affecting vulnerability scanning and reporting capabilities. The issue persisted for 17.2 hours before engineers implemented a fix and confirmed resolution after monitoring. The service has been fully restored with normal plugin identification functionality.

Tenable Vulnerability Management experienced service degradation on the us08 region that caused scans and tags to process slowly for certain users over a 38.9-hour period. The performance issues impacted scan functionality and processing times. Engineers implemented a fix and monitored the results before confirming full resolution of the service disruption.

Tenable's Vulcan Platform experienced a major service disruption affecting automatic connector syncs for EU region customers for 45.9 hours. The issue prevented connectors from triggering automatic synchronization processes as expected. Engineers implemented a fix and monitored the recovery before fully resolving the incident.

Tenable Cloud Security experienced scan delays affecting Oracle Cloud Infrastructure (OCI) customers for 23.6 hours. The engineering team investigated the issue throughout the incident period. The problem was resolved with normal scanning operations restored.

Tenable Vulnerability Management experienced a major incident where tag assessments were failing and scans using tags as targets were aborting for certain users across multiple global regions. The issue affected 14 components including regions in Australia, Canada, Europe, Japan, Singapore, UK, US, India, Brazil, and government clouds. After 23.8 hours, engineers identified the root cause, implemented a fix, and fully resolved the service disruption.