Tenable Outage History

Tenable One customers experienced issues accessing the ASM (Attack Surface Management) tile within the platform for 42 minutes. The engineering team identified the root cause and implemented a fix to restore normal functionality. The incident has been fully resolved.

Tenable Vulnerability Management experienced a major incident where certain users were unable to export older reports across multiple global instances including US, European, and Asia-Pacific regions. The export functionality issue affected users for 4.6 hours before engineers successfully resolved the problem. The incident impacted 17 different Tenable instances worldwide, disrupting report export capabilities for affected customers.

Tenable Vulnerability Management experienced scan processing delays and stability issues affecting scan processing and execution for users in the US-5A region. The incident lasted 21.1 hours before engineers implemented a fix and confirmed resolution. Users experienced disruptions to their vulnerability scanning operations during this period.

Tenable Cloud Security experienced a major incident where sync operations were significantly delayed, impacting certain users for 23.3 hours. The engineering team identified the root cause and implemented a fix to restore normal sync functionality. The issue was fully resolved with sync operations returning to normal.

Tenable Vulnerability Management experienced scan processing delays that impacted scan times for users on the US-2A and US-5A components. The major incident lasted 62.3 hours before engineers implemented a fix and confirmed resolution. The service disruption affected vulnerability scanning operations across multiple US data centers.

Tenable Vulnerability Management experienced performance degradation affecting scan management functionality on the US08 infrastructure for 81.7 hours. The issue impacted users' ability to effectively manage vulnerability scans during this period. Engineering teams implemented a fix and monitored recovery before fully resolving the incident.

Tenable experienced a major service incident where customers encountered errors when using Asset/Search functions across multiple global data centers including US, European, Asian, and other regional components. The issue lasted 4 hours before engineers identified the root cause, implemented a fix, and fully resolved the problem. All affected components were restored to normal operation after a brief monitoring period to ensure stability.

Tenable experienced elevated error rates that affected service functionality for 1.3 hours. The engineering team identified the root cause and implemented a fix. The issue was resolved and service returned to normal operation.

Tenable Vulnerability Management experienced API degradation affecting asset bulk-jobs endpoints across multiple global regions for 10.1 hours. The issue impacted certain users' ability to perform bulk asset operations through the API. Engineers identified the root cause, implemented a fix, and fully resolved the service disruption.

Tenable One and Tenable Vulnerability Manager experienced onboarding issues on the US08 site that prevented certain users from completing their onboarding process. The incident lasted 2.7 hours and has been resolved.