Outage in TestRail
Jira Integration Degradation
Resolved MinorIncident Report
Summary AI Generated
TestRail experienced a Jira integration authentication issue that prevented users from connecting to Jira and syncing data between the platforms, with some users encountering "500 server error" messages. The incident lasted 92.4 hours and affected the ability to authenticate with and use the Jira integration functionality. The issue was resolved by implementing a fix that required users to reauthenticate with Jira within TestRail to restore normal functionality.
We are currently investigating an issue affecting authentication for the Jira integration. Some users may experience failures when connecting to Jira or syncing data between TestRail and Jira.
Our team is actively working to identify the root cause and will provide updates as more information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
20 days ago - at 03/23/2026 10:20PM
Following the implementation of the fix, we have completed a period of monitoring and have confirmed that the issue affecting authentication with the Jira integration has been fully resolved, with no further errors observed.
Users should ensure they have reauthenticated with Jira within TestRail to maintain normal functionality.
Thank you for your patience while we worked to resolve this issue.
MONITORING
21 days ago - at 03/22/2026 08:06PM
A fix has been implemented for the issue affecting authentication with the Jira integration. We are currently monitoring to ensure the issue is fully resolved.
Users will need to reauthenticate with Jira within TestRail for the fix to take effect. After reauthenticating, normal functionality should resume.
We will continue to monitor and provide further updates as needed.
IDENTIFIED
22 days ago - at 03/22/2026 12:27AM
We are continuing to make progress on implementing the fix. Some customers may still experience issues, including “500 server error” messages when using the Jira integration.
We appreciate your patience and will share further updates as they become available.
IDENTIFIED
23 days ago - at 03/20/2026 10:27PM
Work to implement a fix is ongoing. During this time, some users may encounter “500 server error” messages when attempting to authenticate with or use the Jira integration.
We will share additional updates as they become available.
IDENTIFIED
23 days ago - at 03/20/2026 05:56PM
We are continuing to implement a fix for the issue. Further updates will be provided as progress continues.
IDENTIFIED
23 days ago - at 03/20/2026 03:31PM
We have identified the root cause of the issue affecting authentication for the Jira integration and are actively working to implement a fix. Some users may continue to experience failures when connecting to Jira or syncing data between TestRail and Jira during this time.
We will provide further updates as remediation progresses.
INVESTIGATING
23 days ago - at 03/20/2026 03:30PM
We are continuing to investigate this issue.
INVESTIGATING
23 days ago - at 03/20/2026 01:15PM
We are currently investigating an issue affecting authentication for the Jira integration. Some users may experience failures when connecting to Jira or syncing data between TestRail and Jira.
Our team is actively working to identify the root cause and will provide updates as more information becomes available.
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