Outage in TestRail
Jira Integration Degradation
Minor
March 20, 2026 - Started about 10 hours ago
Official incident page
Official incident page
Incident Report
We are currently investigating an issue affecting authentication for the Jira integration. Some users may experience failures when connecting to Jira or syncing data between TestRail and Jira.
Our team is actively working to identify the root cause and will provide updates as more information becomes available.
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Latest Updates ( sorted recent to last )
IDENTIFIED
31 minutes ago - at 03/20/2026 10:27PM
Work to implement a fix is ongoing. During this time, some users may encounter “500 server error” messages when attempting to authenticate with or use the Jira integration.
We will share additional updates as they become available.
IDENTIFIED
about 5 hours ago - at 03/20/2026 05:56PM
We are continuing to implement a fix for the issue. Further updates will be provided as progress continues.
IDENTIFIED
about 7 hours ago - at 03/20/2026 03:31PM
We have identified the root cause of the issue affecting authentication for the Jira integration and are actively working to implement a fix. Some users may continue to experience failures when connecting to Jira or syncing data between TestRail and Jira during this time.
We will provide further updates as remediation progresses.
INVESTIGATING
about 7 hours ago - at 03/20/2026 03:30PM
We are continuing to investigate this issue.
INVESTIGATING
about 10 hours ago - at 03/20/2026 01:15PM
We are currently investigating an issue affecting authentication for the Jira integration. Some users may experience failures when connecting to Jira or syncing data between TestRail and Jira.
Our team is actively working to identify the root cause and will provide updates as more information becomes available.
Latest TestRail outages
Degraded Performance - about 2 years ago
Degraded Performance - about 2 years ago
Degraded Performance for Some Customers - about 2 years ago
Partial outage due to an overrunning maintenance task - about 2 years ago
Degraded Cloud Attachments Service - over 2 years ago
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