Outage in The Things Industries

Gateways disconnected from The Things Stack Cloud in the nam1 cluster

Resolved Major

August 10, 2025 - Started 6 months ago - Lasted 1 day
Official incident page

Incident Report

We are currently investigating this issue.

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Latest Updates ( sorted recent to last )

RESOLVED 6 months ago - at 08/11/2025 02:34PM

We have monitored the applied fix, and we've received confirmation that the problem has been fixed. If issues persist, please reach out to support@thethingsindustries.com

We will process all the information and post an incident report in the coming days.

MONITORING 6 months ago - at 08/11/2025 12:51PM

We have identified the issue and applied a fix. We are monitoring the effectiveness of the fix.

INVESTIGATING 6 months ago - at 08/11/2025 06:23AM

The gateways have reconnected and are forwarding traffic, but the entity pages in the Console are unaccessible. We are continuing to investigate the issue.

INVESTIGATING 6 months ago - at 08/10/2025 05:23PM

We are continuing to investigate the root cause of issue. In the meantime, we have applied a few correcting steps and around 80% of UDP and 70% of LBS gateways are reconnected and we expect the rest to reconnect soon.

INVESTIGATING 6 months ago - at 08/10/2025 12:55PM

We are continuing to investigate this issue.

INVESTIGATING 6 months ago - at 08/10/2025 12:54PM

We are currently investigating this issue.

Latest The Things Industries outages

The Things Gateway Controller down for emergency maintenance - about 1 month ago

Webhook failures in TTSC eu1 cluster - about 2 months ago

Webhooks failures in eu1 - 4 months ago

The Things Indoor Gateway Pro connectivity issues - 5 months ago

Gateways disconnected from The Things Stack Cloud in the nam1 cluster - 7 months ago

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