Outage in Thinkific

Some accounts have lost access to Thinkific Certificates

Resolved Minor
November 03, 2023 - Started over 1 year ago - Lasted about 9 hours
Official incident page

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Outage Details

Some Thinkific sites (on Pro, Legacy Premium or Plus plans) have lost access to Thinkific Certificates and Site footer code features. Our engineering team is currently investigating the issue.
Components affected
Thinkific Application
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 11/03/2023 11:32PM

Confirming here that access to Thinkific Certificates and Site Footer Code features has been working smoothly for all accounts. Our engineering team is continuing to work on generating any missed Student Certificates during this time

MONITORING over 1 year ago - at 11/03/2023 07:08PM

We are continuing to monitor for any further issues and working to issue certificates of course completions for impacted users.

MONITORING over 1 year ago - at 11/03/2023 04:03PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 1 year ago - at 11/03/2023 03:44PM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 1 year ago - at 11/03/2023 03:14PM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 11/03/2023 02:14PM

Some Thinkific sites (on Pro, Legacy Premium or Plus plans) have lost access to Thinkific Certificates and Site footer code features. Our engineering team is currently investigating the issue.

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