Outage in Thinkific

Webhook Events Are Delayed

Resolved Minor
September 03, 2021 - Started almost 4 years ago - Lasted 7 months
Official incident page

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Outage Details

We are currently experiencing delays with all webhook events. Thank you your patience while we investigate this issue.
Latest Updates ( sorted recent to last )
MONITORING almost 4 years ago - at 09/03/2021 05:46PM

Our team has implemented a fix and we've processed all backlogged events. Webhooks delivery times are returning to normal and our team will continue to monitor.

IDENTIFIED almost 4 years ago - at 09/03/2021 03:09PM

We are continuing to work on a fix for this issue. Thanks for your patience!

IDENTIFIED almost 4 years ago - at 09/03/2021 05:56AM

We've identified the issue which is causing delays up to ~60 minutes for the delivery of webhook events. Our team is working to speed up the processing time and get through the delayed events and we'll post an update once we have more information.

While the webhook events are delayed, they are still sending as expected - events are not lost and will retry as usual if necessary.

INVESTIGATING almost 4 years ago - at 09/03/2021 01:02AM

We are currently experiencing delays with all webhook events. Thank you your patience while we investigate this issue.

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