Outage in ThousandEyes

Endpoint agent scheduled tests alerts are not triggering

Resolved Minor
November 15, 2024 - Started about 2 months ago - Lasted about 4 hours
Official incident page

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Outage Details

Endpoint Agent scheduled tests alerts are not being dispatched for customers in US1 region ThousandEyes Engineering teams are investigating the issue
Components affected
ThousandEyes Alert processing
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 11/15/2024 03:33PM

The incident is now resolved.
Note: Alert rules for Endpoint Scheduled test, created or modified between 7th and 15th November 2024, might have not been triggered.

MONITORING about 2 months ago - at 11/15/2024 02:56PM

The issue has been mitigated, we are now monitoring its status.

IDENTIFIED about 2 months ago - at 11/15/2024 01:26PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 2 months ago - at 11/15/2024 12:10PM

Any new or modified Endpoint Agent Scheduled Tests alerts are not being triggered for customers since November 7th

INVESTIGATING about 2 months ago - at 11/15/2024 11:48AM

Endpoint Agent scheduled tests alerts are not being triggered for customers in US1 and EU regions
ThousandEyes Engineering teams are investigating the issue

INVESTIGATING about 2 months ago - at 11/15/2024 11:29AM

Endpoint Agent scheduled tests alerts are not being dispatched for customers in US1 region
ThousandEyes Engineering teams are investigating the issue

Latest ThousandEyes outages

Service degradation affecting Transaction and PageLoad Tests Results in US1 Region - 13 days ago
Service degradation affecting dashboards in US1 Region - 14 days ago
Service degradation affecting Endpoint Agents Schedule Test Alerts in the US1 Region - 27 days ago
Degradation for Application performance - 28 days ago
Service degradation delaying data in Samknows One - 30 days ago

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