Outage in ThousandEyes
Delayed Data Availability in Connected Devices
Resolved Minor
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Outage Details
Customers using analytics and splitting or filtering series by metadata attributes will not be shown data from 2025-05-01 onwards. Series will show data from before this date as usual but traces will end at 2025-05-01 00:00:00.
There may also be delays to application of agent test schedules changes made after 2025-05-01.
No measurement or metadata has been lost and full data visibility will be restored.
We are currently investigating the issue.
Latest Updates ( sorted recent to last )
RESOLVED
22 days ago - at 05/01/2025 05:47PM
This incident has been resolved.
MONITORING
22 days ago - at 05/01/2025 04:20PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
22 days ago - at 05/01/2025 03:30PM
We are continuing to investigate and resolve the issue.
INVESTIGATING
22 days ago - at 05/01/2025 02:00PM
We are continuing to investigate and resolve the issue
INVESTIGATING
22 days ago - at 05/01/2025 01:02PM
We have partially remediated the analytics behavior.
While some metadata may still be outdated, users should now be able to view the data.
We are continuing to work on resolving the issue.
INVESTIGATING
22 days ago - at 05/01/2025 12:05PM
Customers using analytics and splitting or filtering series by metadata attributes will not be shown data from 2025-05-01 onwards. Series will show data from before this date as usual but traces will end at 2025-05-01 00:00:00.
There may also be delays to application of agent test schedules changes made after 2025-05-01.
No measurement or metadata has been lost and full data visibility will be restored.
We are currently investigating the issue.
Latest ThousandEyes outages
Endpoint Agent version 1.240.1 and 1.240.2 Windows x64 failed to run and automatically update - 11 days ago
Delayed Data Availability in Connected Devices - 14 days ago
Service Degradation Affecting Internet Insights Application Outage Detection - about 1 month ago
Service degradation affecting Usage and Billing service in US1 region - about 1 month ago
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