Delayed Data Availability in Connected Devices

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate and resolve the issue.

We are continuing to investigate and resolve the issue

We have partially remediated the analytics behavior.
While some metadata may still be outdated, users should now be able to view the data.

We are continuing to work on resolving the issue.

Customers using analytics and splitting or filtering series by metadata attributes will not be shown data from 2025-05-01 onwards. Series will show data from before this date as usual but traces will end at 2025-05-01 00:00:00.

There may also be delays to application of agent test schedules changes made after 2025-05-01.

No measurement or metadata has been lost and full data visibility will be restored.

We are currently investigating the issue.