Outage in ThousandEyes

Service Degradation Affecting Event Detection Summarization in US1 & US2 Regions

Resolved Minor

April 01, 2026 - Started 1 day ago - Lasted about 19 hours
Official incident page

Incident Report

Summary: An issue has been observed impacting the Summarize Recurrence feature in Event Detection starting at 03:20 am UTC on April 1st, 2026. Impact: Customers may experience problems generating summaries of events on the Event Detection page specifically in the US1 and US2 regions. Status: The Engineering team is actively working on a fix to resolve this issue.

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Latest Updates ( sorted recent to last )

RESOLVED about 21 hours ago - at 04/02/2026 03:18PM

This incident has been resolved.

MONITORING 1 day ago - at 04/02/2026 03:29AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 1 day ago - at 04/01/2026 08:20PM

Summary:
An issue has been observed impacting the Summarize Recurrence feature in Event Detection starting at 03:20 am UTC on April 1st, 2026.

Impact:
Customers may experience problems generating summaries of events on the Event Detection page specifically in the US1 and US2 regions.

Status:
The Engineering team is actively working on a fix to resolve this issue.

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