Outage in ThousandEyes

Delayed Data Availability in Connected Devices

Resolved Minor
May 09, 2025 - Started 3 days ago - Lasted about 2 hours
Official incident page

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Outage Details

Some customers using analytics and splitting or filtering series by metadata attributes will not be shown data from 2025-05-07 12:29:58 UTC onwards. Series will show data from before this date as usual but traces will end at 2025-05-07 12:29:58 UTC.// this part has been corrected No measurement or metadata has been lost and full data visibility will be restored. We are currently investigating the issue.
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 05/09/2025 12:49PM

The issue has been remediated and analytics data from 2025-05-07 12:29:58 UTC onwards is available in the platform as usual.
The incident has been resolved.

INVESTIGATING 3 days ago - at 05/09/2025 10:38AM

Some customers using analytics and splitting or filtering series by metadata attributes will not be shown data from 2025-05-07 12:29:58 UTC onwards. Series will show data from before this date as usual but traces will end at 2025-05-07 12:29:58 UTC.// this part has been corrected

No measurement or metadata has been lost and full data visibility will be restored.

We are currently investigating the issue.

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