Outage in ThousandEyes

Endpoint Agent version 1.240.1 and 1.240.2 Windows x64 failed to run and automatically update

Minor
May 12, 2025 - Started about 10 hours ago
Official incident page

Need to monitor ThousandEyes outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including ThousandEyes, and never miss an outage again.
Start Free Trial

Outage Details

The Windows x64 Endpoint Agent installers for versions 1.240.1 and 1.240.2 fail to correctly install the required Microsoft Visual C++ runtime components. On affected devices, this issue causes both new agent installations and manual updates to these versions to fail. In cases where automatic updates are applied, the ThousandEyes agent services, including the updater, fail to run due to the missing components. Because the updater is also impacted, the issue does not self-heal with subsequent agent releases. The Windows x86 1.240.1 and 1.240.2 Endpoint Agent installer or other platforms are not affected. Proposed Fixes: Manually install the latest Endpoint Agent release (2.3.1). Manually install the Microsoft VC x86 runtime: https://aka.ms/vs/17/release/vc_redist.x86.exe
Latest Updates ( sorted recent to last )
INVESTIGATING about 10 hours ago - at 05/12/2025 01:46PM

The Windows x64 Endpoint Agent installers for versions 1.240.1 and 1.240.2 fail to correctly install the required Microsoft Visual C++ runtime components.

On affected devices, this issue causes both new agent installations and manual updates to these versions to fail. In cases where automatic updates are applied, the ThousandEyes agent services, including the updater, fail to run due to the missing components. Because the updater is also impacted, the issue does not self-heal with subsequent agent releases.

The Windows x86 1.240.1 and 1.240.2 Endpoint Agent installer or other platforms are not affected.

Proposed Fixes:
Manually install the latest Endpoint Agent release (2.3.1).
Manually install the Microsoft VC x86 runtime: https://aka.ms/vs/17/release/vc_redist.x86.exe

All Your Service Status Pages in One Dashboard

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4000 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook