Outage in ThousandEyes

Service Degradation Affecting Usage and Billing Service in US1 Region

Resolved Minor
May 29, 2025 - Started 2 days ago - Lasted about 1 hour
Official incident page

Need to monitor ThousandEyes outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including ThousandEyes, and never miss an outage again.
Start Free Trial

Outage Details

The usage-service is having issues in US1 region. Customers may experience delays when navigating the Usage page, performing changes to CEA tests ( creating new tests or updating tests) or retrieving data via the Usage API endpoints. These issues are having cascading effects in other webapps services that depend on usage.
Components affected
ThousandEyes Cloud and Enterprise Agents: Test assignment and configuration controller
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 05/29/2025 11:44AM

The incident has been resolved.

MONITORING 2 days ago - at 05/29/2025 11:10AM

A fix has been implemented and we're currently monitoring.

IDENTIFIED 2 days ago - at 05/29/2025 10:48AM

The issue has been identified and the fix has been implemented.

INVESTIGATING 2 days ago - at 05/29/2025 10:30AM

The usage-service is having issues in US1 region. Customers may experience delays when navigating the Usage page, performing changes to CEA tests ( creating new tests or updating tests) or retrieving data via the Usage API endpoints. These issues are having cascading effects in other webapps services that depend on usage.

Latest ThousandEyes outages

Service Degradation Affecting ThousandEyes Web Application and API usage in US1 - 1 day ago
Endpoint Agent version 1.240.1 and 1.240.2 Windows x64 failed to run and automatically update - 19 days ago
Delayed Data Availability in Connected Devices - 22 days ago
Delayed Data Availability in Connected Devices - 30 days ago
Service Degradation Affecting Usage and Billing Service in US1 Region - about 1 month ago

All Third-Party Status Pages in One Dashboard

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4200 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook