Service Degradation Affecting Connected Devices Analytics Views

This incident has been resolved.

The third party provider has confirmed their services have been fixed.
We have pushed the missing data and metrics back into the platform and we have validated that the data is now complete.
Customers might experience a brief delay while the metrics catch up.

We are seeing a partial recovery of the third-party service provider. We are continuing to monitor the situation closely.
Missing data since around 18:20 UTC will be ingested back into the platform once we confirm a full resolution.

This issue was caused by an outage with a third-party service provider.
Partial service was restored at approximately 18:50 UTC, but a full resolution has not yet been confirmed by the provider.

Impact:
During the disruption period, customers were unable to access data views, including Analytics, Dashboards, and Constant Care.
Measurement data collected after 18:20 UTC is currently not available to customers due to processing delays. No data has been lost, and the ThousandEyes engineering team is actively working to make this data available as soon as possible.

Since the third-party service provider outage has not been fully resolved, further impact is possible.

We are closely monitoring the situation and will share updates on any additional disruptions. We will continue to provide updates.

Summary:
We observed an issue in Connected Devices Analytics Views beginning at 18:20 UTC on June 12th

Impact:
Customers may experience issues displaying data within the Connected Devices Analytics Views.

Our engineering team is actively working to restore the service.