Outage in ThousandEyes
Service Degradation Affecting Enterprise Agents Running on Meraki Devices
Resolved Minor
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Outage Details
Summary:
We observed check-in issues affecting some Enterprise Agents running on Meraki devices beginning at 2:00 AM UTC on May 13th.
Impact:
Customers using Enterprise Agents on Meraki devices running version MX18 may experience problems with the agent remaining offline due to an inability to connect to the ThousandEyes platform.
Status:
Our engineering teams are actively working together to resolve the issue.
Components affected
ThousandEyes Cloud and Enterprise Agents: Test assignment and configuration controllerLatest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 06/19/2025 01:00AM
This incident has been resolved.
IDENTIFIED
6 days ago - at 06/17/2025 06:15PM
Summary:
We observed check-in issues affecting some Enterprise Agents running on Meraki devices beginning at 2:00 AM UTC on May 13th.
Impact:
Customers using Enterprise Agents on Meraki devices running version MX18 may experience problems with the agent remaining offline due to an inability to connect to the ThousandEyes platform.
Status:
Our engineering teams are actively working together to resolve the issue.
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