Outage in ThousandEyes
Service Degradation Affecting Alerting Services in EU Region
Resolved MinorIncident Report
Summary:
We observed delays in alert dispatching starting at 11:30 UTC on June 25th.
Impact:
Customers may experience delays in the triggering or clearing of alerts related to Scheduled Tests on Endpoint Agents.
Status:
Our engineering team is actively working to resolve the delays.
Components affected
ThousandEyes Webhook and Integrations ThousandEyes Alert processing ThousandEyes Notification dispatching ThousandEyes Email notificationsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 06/27/2025 05:20PM
This incident has been resolved.
IDENTIFIED
10 months ago - at 06/25/2025 10:10PM
Our engineering team has identified a potential fix and is actively working on its implementation.
IDENTIFIED
10 months ago - at 06/25/2025 07:45PM
We are no longer observing delays in alert delivery. Our engineering team continues to investigate the root cause of the incident to determine the appropriate fix.
IDENTIFIED
10 months ago - at 06/25/2025 05:59PM
We are currently observing that the delays are decreasing. Our engineering team continues to investigate the root cause of the incident to plan an appropriate fix.
IDENTIFIED
10 months ago - at 06/25/2025 05:18PM
We are continuing to work on mitigating this issue.
IDENTIFIED
10 months ago - at 06/25/2025 02:41PM
Summary:
We observed delays in alert dispatching starting at 11:30 UTC on June 25th.
Impact:
Customers may experience delays in the triggering or clearing of alerts related to Scheduled Tests on Endpoint Agents.
Status:
Our engineering team is actively working to resolve the delays.
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