Outage in ThousandEyes

Service Degradation Affecting Alerting Services in EU Region

Minor
June 25, 2025 - Started 1 day ago
Official incident page

Need to monitor ThousandEyes outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including ThousandEyes, and never miss an outage again.
Start Free Trial

Outage Details

Summary: We observed delays in alert dispatching starting at 11:30 UTC on June 25th. Impact: Customers may experience delays in the triggering or clearing of alerts related to Scheduled Tests on Endpoint Agents. Status: Our engineering team is actively working to resolve the delays.
Components affected
ThousandEyes Webhook and Integrations ThousandEyes Alert processing ThousandEyes Notification dispatching ThousandEyes Email notifications
Latest Updates ( sorted recent to last )
IDENTIFIED 1 day ago - at 06/25/2025 10:10PM

Our engineering team has identified a potential fix and is actively working on its implementation.

IDENTIFIED 1 day ago - at 06/25/2025 07:45PM

We are no longer observing delays in alert delivery. Our engineering team continues to investigate the root cause of the incident to determine the appropriate fix.

IDENTIFIED 1 day ago - at 06/25/2025 05:59PM

We are currently observing that the delays are decreasing. Our engineering team continues to investigate the root cause of the incident to plan an appropriate fix.

IDENTIFIED 1 day ago - at 06/25/2025 05:18PM

We are continuing to work on mitigating this issue.

IDENTIFIED 1 day ago - at 06/25/2025 02:41PM

Summary:
We observed delays in alert dispatching starting at 11:30 UTC on June 25th.

Impact:
Customers may experience delays in the triggering or clearing of alerts related to Scheduled Tests on Endpoint Agents.

Status:
Our engineering team is actively working to resolve the delays.

Latest ThousandEyes outages

Service Degradation Affecting Endpoint Agents Scheduled Test Data and Alerts in US1 Region - about 17 hours ago
Service Degradation Affecting the SSO Login Workflow - 1 day ago
Service Degradation Affecting Enterprise Agents Running on Meraki Devices - 10 days ago
Service Degradation Affecting ThousandEyes CEA API v7 usage in US1 - 14 days ago
Service Degradation Affecting Internet Insights Network Outages Module - 14 days ago

Be the First to Know When Vendors Go Down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4400 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook