Outage in ThousandEyes

Service Degradation Affecting Endpoint Agents Scheduled Test Data and Alerts in US1 Region

Minor
June 26, 2025 - Started about 17 hours ago
Official incident page

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Outage Details

Summary: We observed delays in Scheduled Test data and alert processing for Endpoint Agents starting at 14:00 UTC on June 26th. Impact: Customers may experience delays when displaying data in the Endpoint Experience Views page, Dashboards, or in the triggering and clearing of alerts related to Scheduled Tests on Endpoint Agents. Status: Our engineering team is actively working to resolve the delays.
Components affected
ThousandEyes Alert processing ThousandEyes Webhook and Integrations ThousandEyes Reports and Dashboards ThousandEyes Notification dispatching ThousandEyes Email notifications
Latest Updates ( sorted recent to last )
MONITORING about 16 hours ago - at 06/26/2025 04:40PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 17 hours ago - at 06/26/2025 03:34PM

Summary:
We observed delays in Scheduled Test data and alert processing for Endpoint Agents starting at 14:00 UTC on June 26th.

Impact:
Customers may experience delays when displaying data in the Endpoint Experience Views page, Dashboards, or in the triggering and clearing of alerts related to Scheduled Tests on Endpoint Agents.

Status:
Our engineering team is actively working to resolve the delays.

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