Outage in ThousandEyes
Error when accessing Contact Support Page
Resolved Major
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Outage Details
Customers may encounter an error when accessing the Contact Support page within the ThousandEyes application.
ThousandEyes Engineering teams are investigating the issue.
Please send an email to our Support team at support@thousandeyes.com to open a new case.
Components affected
ThousandEyes Customer Success ChatLatest Updates ( sorted recent to last )
RESOLVED
23 days ago - at 07/25/2025 06:02AM
This incident has been resolved.
IDENTIFIED
26 days ago - at 07/22/2025 10:42PM
We are currently experiencing issues with the Contact Support page in the US1 Region
Our engineering team is actively working on a fix.
In the meantime, if you need to open a case, please email us at support@thousandeyes.com or use the "Chat with Support" option to start a conversation with an engineer.
MONITORING
26 days ago - at 07/22/2025 08:15PM
The ThousandEyes team will be performing maintenance on the Support case page for users in US1. New case creation from the "Contact Support" menu may be impacted during this time, from 20:15 UTC to 20:45 UTC.
If you need to open a case, please send an email to support@thousandeyes.com
MONITORING
26 days ago - at 07/22/2025 07:10PM
The ThousandEyes team will be performing maintenance on the Support case page for users in US2. New case creation from the "Contact Support" menu may be impacted during this time, from 19:15 UTC to 20:15 UTC.
If you need to open a case, please send an email to support@thousandeyes.com or use the "Chat with Support" menu to open a new chat with an engineer.
MONITORING
about 1 month ago - at 07/17/2025 05:46AM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
about 1 month ago - at 07/17/2025 04:01AM
Customers may encounter an error when accessing the Contact Support page within the ThousandEyes application.
ThousandEyes Engineering teams are investigating the issue.
Please send an email to our Support team at support@thousandeyes.com to open a new case.
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