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Outage in ThousandEyes

Service Degradation Affecting Endpoint Agent Schedule Test Data in US Region

Resolved Minor
July 29, 2025 - Started 9 months ago - Lasted about 3 hours
Official incident page

Incident Report

Summary We have observed a delay in the Endpoint Agent Scheduled Test Data starting at 13:00 UTC on July 29th. Impact Customers may experience delays in the US Region's Endpoint Agent Scheduled Test Data. This may be seen in the following Endpoint Agent areas: Agent Views, Views, or API. Status Our Engineering Team is actively working on a solution.
Components affected
ThousandEyes Endpoint Agents: Test assignment and configuration controller ThousandEyes Endpoint Agents: Data submission collector

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Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 07/29/2025 05:34PM

This incident has been resolved.

MONITORING 9 months ago - at 07/29/2025 05:00PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 9 months ago - at 07/29/2025 02:22PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 9 months ago - at 07/29/2025 02:19PM

Summary
We have observed a delay in the Endpoint Agent Scheduled Test Data starting at 13:00 UTC on July 29th.

Impact
Customers may experience delays in the US Region's Endpoint Agent Scheduled Test Data. This may be seen in the following Endpoint Agent areas: Agent Views, Views, or API.

Status
Our Engineering Team is actively working on a solution.

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