Outage in ThousandEyes

Service Degradation Affecting Usage and Billing Service

Resolved Minor

July 30, 2025 - Started 9 months ago - Lasted 1 day
Official incident page

Incident Report

Status We are currently investigating Customer impact Starting on July 29th at 20:19 UTC due to an increased delay in processing agent-related changes customers' projections and usages aren't updated in a timely manner allowing them to cross their quota and contract limits when creating and/or modifying tests, especially when the modifications include agent both cloud and enterprise assignments. Status Our Engineering Team is actively working on a solution.

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Latest Updates ( sorted recent to last )

RESOLVED 9 months ago - at 07/31/2025 09:50PM

There was no degradation or interruption to services, as verified in our initial assessment.

MONITORING 9 months ago - at 07/30/2025 08:59PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 9 months ago - at 07/30/2025 06:43PM

Status
We are currently investigating

Customer impact
Starting on July 29th at 20:19 UTC due to an increased delay in processing agent-related changes customers' projections and usages aren't updated in a timely manner allowing them to cross their quota and contract limits when creating and/or modifying tests, especially when the modifications include agent both cloud and enterprise assignments.

Status
Our Engineering Team is actively working on a solution.

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