Outage in ThousandEyes

Service Degradation Affecting BrowserBot Test Results in Cloud and Enterprise Agents

Resolved Minor
August 05, 2025 - Started about 1 month ago - Lasted about 2 hours
Official incident page

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Outage Details

Summary: We identified an issue affecting BrowserBot test types starting at 15:00 UTC on August 4th. Impact: Customers may encounter internal errors when running BrowserBot test types from Cloud Agents. Status: Our engineering team is actively investigating and working on a fix.
Components affected
ThousandEyes Azure: EMEA ThousandEyes Azure: APAC ThousandEyes Mobile Providers: AMER ThousandEyes Alibaba Cloud: AMER ThousandEyes Alibaba Cloud: EMEA ThousandEyes Broadband Providers: AMER ThousandEyes Alibaba Cloud: APAC ThousandEyes Data Centers: EMEA ThousandEyes Data Centers: APAC ThousandEyes AWS: EMEA ThousandEyes Data Centers: AMER ThousandEyes Google Cloud: EMEA ThousandEyes AWS: APAC ThousandEyes Google Cloud: AMER ThousandEyes Azure: AMER ThousandEyes Google Cloud: APAC ThousandEyes AWS: AMER
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 08/05/2025 05:10PM

This incident has been resolved.

MONITORING about 1 month ago - at 08/05/2025 04:47PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 month ago - at 08/05/2025 04:20PM

Update on the Impact:
Customers may have encountered internal errors when running BrowserBot test types on both Cloud and Enterprise Agents.

IDENTIFIED about 1 month ago - at 08/05/2025 04:10PM

Our engineering team has identified the cause of the issue and is in the process of rolling out a potential fix. We will continue to monitor the results closely.

IDENTIFIED about 1 month ago - at 08/05/2025 02:45PM

Summary:
We identified an issue affecting BrowserBot test types starting at 15:00 UTC on August 4th.

Impact:
Customers may encounter internal errors when running BrowserBot test types from Cloud Agents.

Status:
Our engineering team is actively investigating and working on a fix.

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