Outage in ThousandEyes
Service Degradation in AI Assistant
Resolved MinorIncident Report
Status
We are currently investigating.
Summary
We identified an issue affecting AI Assistant starting at 01:40 PM UTC on August 5th.
All the regions are affected.
Customer impact
Customers may experience errors when sending questions to the AI Assistant, resulting in the error "Something went wrong".
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Latest Updates ( sorted recent to last )
RESOLVED
9 months ago - at 08/05/2025 10:50PM
This incident has been resolved.
MONITORING
9 months ago - at 08/05/2025 10:27PM
A fix has been implemented and services are being monitored.
INVESTIGATING
9 months ago - at 08/05/2025 10:01PM
Status
We are currently investigating.
Summary
We identified an issue affecting AI Assistant starting at 01:40 PM UTC on August 5th.
All the regions are affected.
Customer impact
Customers may experience errors when sending questions to the AI Assistant, resulting in the error "Something went wrong".
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