Outage in ThousandEyes
Service Degradation Affecting AI Assistant in EU Region
Minor
August 11, 2025 - Started 5 days ago
Official incident page
Official incident page
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Outage Details
Summary
We have identified an issue affecting the AI Assistant in the EU Region starting at 01:27 UTC on August 9th.
Impact
Customers may experience errors when sending questions to the AI Assistant that are not related to documentation, resulting in the error message:
“I’m experiencing technical difficulties at the moment. Please try again later.”
Status
Our engineering team is actively monitoring this issue.
Latest Updates ( sorted recent to last )
MONITORING
4 days ago - at 08/12/2025 03:17PM
We are continuing to monitor for any further issues.
MONITORING
5 days ago - at 08/12/2025 05:20AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
5 days ago - at 08/11/2025 04:37PM
Summary
We have identified an issue affecting the AI Assistant in the EU Region starting at 01:27 UTC on August 9th.
Impact
Customers may experience errors when sending questions to the AI Assistant that are not related to documentation, resulting in the error message:
“I’m experiencing technical difficulties at the moment. Please try again later.”
Status
Our engineering team is actively monitoring this issue.
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