Outage in ThousandEyes

Service Degradation Affecting AI Assistant in EU Region

Resolved Minor

August 11, 2025 - Started 8 months ago - Lasted 7 days
Official incident page

Incident Report

Summary We have identified an issue affecting the AI Assistant in the EU Region starting at 01:27 UTC on August 9th. Impact Customers may experience errors when sending questions to the AI Assistant that are not related to documentation, resulting in the error message: “I’m experiencing technical difficulties at the moment. Please try again later.” Status Our engineering team is actively monitoring this issue.

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Latest Updates ( sorted recent to last )

RESOLVED 8 months ago - at 08/18/2025 03:36PM

This incident has been resolved.

MONITORING 8 months ago - at 08/12/2025 03:17PM

We are continuing to monitor for any further issues.

MONITORING 8 months ago - at 08/12/2025 05:20AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 8 months ago - at 08/11/2025 04:37PM

Summary
We have identified an issue affecting the AI Assistant in the EU Region starting at 01:27 UTC on August 9th.

Impact
Customers may experience errors when sending questions to the AI Assistant that are not related to documentation, resulting in the error message:
“I’m experiencing technical difficulties at the moment. Please try again later.”

Status
Our engineering team is actively monitoring this issue.

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