Outage in ThousandEyes
Service Degradation Affecting Alert Services in US1 Region
Resolved MinorIncident Report
Summary:
We observed a delay in displaying alerts on the Timeline Views page in the US1 region, starting at 18:20 UTC on August 14th.
Impact:
Customers may see outdated alerts for Cloud and Enterprise Agents (CEA), Endpoint Agents, Device, BGP, and Internet Insights on the Timeline Views page in the US1 region. Alerts are displaying correctly on the Alert List page. Notifications and other alert types are unaffected.
Status:
Our Engineering team is actively working on a fix.
Components affected
ThousandEyes Alert processingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
8 months ago - at 08/21/2025 11:20PM
This incident has been resolved.
MONITORING
8 months ago - at 08/15/2025 12:44AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
8 months ago - at 08/14/2025 09:17PM
We are continuing to work on fixing the issue. Customers may experience delays only for BGP alerts on the Timeline Views page in the US1 region.
IDENTIFIED
8 months ago - at 08/14/2025 08:00PM
Summary:
We observed a delay in displaying alerts on the Timeline Views page in the US1 region, starting at 18:20 UTC on August 14th.
Impact:
Customers may see outdated alerts for Cloud and Enterprise Agents (CEA), Endpoint Agents, Device, BGP, and Internet Insights on the Timeline Views page in the US1 region. Alerts are displaying correctly on the Alert List page. Notifications and other alert types are unaffected.
Status:
Our Engineering team is actively working on a fix.
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