Outage in ThousandEyes

Service Degradation Affecting Alert Services in US1 Region

Minor
August 14, 2025 - Started 2 days ago
Official incident page

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Outage Details

Summary: We observed a delay in displaying alerts on the Timeline Views page in the US1 region, starting at 18:20 UTC on August 14th. Impact: Customers may see outdated alerts for Cloud and Enterprise Agents (CEA), Endpoint Agents, Device, BGP, and Internet Insights on the Timeline Views page in the US1 region. Alerts are displaying correctly on the Alert List page. Notifications and other alert types are unaffected. Status: Our Engineering team is actively working on a fix.
Components affected
ThousandEyes Alert processing
Latest Updates ( sorted recent to last )
MONITORING 2 days ago - at 08/15/2025 12:44AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 2 days ago - at 08/14/2025 09:17PM

We are continuing to work on fixing the issue. Customers may experience delays only for BGP alerts on the Timeline Views page in the US1 region.

IDENTIFIED 2 days ago - at 08/14/2025 08:00PM

Summary:
We observed a delay in displaying alerts on the Timeline Views page in the US1 region, starting at 18:20 UTC on August 14th.

Impact:
Customers may see outdated alerts for Cloud and Enterprise Agents (CEA), Endpoint Agents, Device, BGP, and Internet Insights on the Timeline Views page in the US1 region. Alerts are displaying correctly on the Alert List page. Notifications and other alert types are unaffected.

Status:
Our Engineering team is actively working on a fix.

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