Outage in ThousandEyes

Service Degradation Affecting Traffic Insights Alert System in US1 Region

Resolved Minor

August 22, 2025 - Started 8 months ago - Lasted 4 days
Official incident page

Incident Report

Summary We observed issues with Traffic Insights alerts starting at 21:00 UTC on August 22. Impact Customers may experience delays or failures in triggering or clearing Traffic Insights alerts. Status Our engineering team is actively working on a fix.

Components affected

ThousandEyes Alert processing ThousandEyes Notification dispatching ThousandEyes Webhook and Integrations ThousandEyes Email notifications

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Latest Updates ( sorted recent to last )

RESOLVED 8 months ago - at 08/27/2025 12:59AM

This incident has been resolved.

MONITORING 8 months ago - at 08/25/2025 06:08AM

Engineering team is still monitoring the fix.

MONITORING 8 months ago - at 08/24/2025 05:24PM

Our Engineering Team continues to monitor the fix.

MONITORING 8 months ago - at 08/24/2025 05:40AM

Engineering team is still Monitoring the fix.

MONITORING 8 months ago - at 08/23/2025 05:36PM

We are still monitoring the Fix.

MONITORING 8 months ago - at 08/23/2025 06:18AM

The issue is resolved and Engineering will continue to monitor the fix until Monday.

MONITORING 8 months ago - at 08/22/2025 10:41PM

Fix released to all regions, impact to customers is resolved, monitoring the fix.

IDENTIFIED 8 months ago - at 08/22/2025 10:04PM

Summary
We observed issues with Traffic Insights alerts starting at 21:00 UTC on August 22.

Impact
Customers may experience delays or failures in triggering or clearing Traffic Insights alerts.

Status
Our engineering team is actively working on a fix.

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