Outage in ThousandEyes

Service Degradation Affecting Traffic Insights Alert System in US1 Region

Resolved Minor
August 23, 2025 - Started 24 days ago - Lasted 4 days
Official incident page

Need to monitor ThousandEyes outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including ThousandEyes, and never miss an outage again.
Start Free Trial

Outage Details

Summary We observed issues with Traffic Insights alerts starting at 21:00 UTC on August 22. Impact Customers may experience delays or failures in triggering or clearing Traffic Insights alerts. Status Our engineering team is actively working on a fix.
Components affected
ThousandEyes Alert processing ThousandEyes Notification dispatching ThousandEyes Webhook and Integrations ThousandEyes Email notifications
Latest Updates ( sorted recent to last )
RESOLVED 20 days ago - at 08/27/2025 12:59AM

This incident has been resolved.

MONITORING 22 days ago - at 08/25/2025 06:08AM

Engineering team is still monitoring the fix.

MONITORING 23 days ago - at 08/24/2025 05:24PM

Our Engineering Team continues to monitor the fix.

MONITORING 23 days ago - at 08/24/2025 05:40AM

Engineering team is still Monitoring the fix.

MONITORING 24 days ago - at 08/23/2025 05:36PM

We are still monitoring the Fix.

MONITORING 24 days ago - at 08/23/2025 06:18AM

The issue is resolved and Engineering will continue to monitor the fix until Monday.

MONITORING 24 days ago - at 08/22/2025 10:41PM

Fix released to all regions, impact to customers is resolved, monitoring the fix.

IDENTIFIED 24 days ago - at 08/22/2025 10:04PM

Summary
We observed issues with Traffic Insights alerts starting at 21:00 UTC on August 22.

Impact
Customers may experience delays or failures in triggering or clearing Traffic Insights alerts.

Status
Our engineering team is actively working on a fix.

Latest ThousandEyes outages

Service Degradation affecting ThousandEyes Application and API - 4 days ago
Instant test initiation Issue – US1 and US2 Regions - 20 days ago
Service degradation affecting ThousandEyes OpenTelemetry Integration in US1 Region - about 1 month ago
Service Degradation Affecting Alert Services in US1 Region - about 1 month ago
Service Degradation Affecting AI Assistant in EU Region - about 1 month ago

Burned by Vendor Downtime? Never Again with Our Status Page Aggregator

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4400 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook