Outage in ThousandEyes

Instant test initiation Issue – US1 and US2 Regions

Resolved Minor

August 27, 2025 - Started 8 months ago - Lasted about 5 hours
Official incident page

Incident Report

We are currently experiencing an issue preventing the initiation of instant tests within Network & App Synthetics in the US1 and US2 regions. Our engineering team is actively investigating the root cause and is working on a resolution with priority. We will share further updates as soon as additional information becomes available. We appreciate your patience and understanding.

Components affected

ThousandEyes Cloud and Enterprise Agents: Test assignment and configuration controller

Trusted by 1,000+ teams

The Status Page Aggregator with Early Outage Detection

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.

Start Free Trial

No credit card
14-day trial
2-minute setup

Latest Updates ( sorted recent to last )

RESOLVED 8 months ago - at 08/27/2025 12:51PM

This incident has been resolved.

MONITORING 8 months ago - at 08/27/2025 11:27AM

We are continuing to monitor for any further issues.

MONITORING 8 months ago - at 08/27/2025 09:29AM

The issue affecting the initiation of instant tests within Network & App Synthetics has been fully resolved and mitigated. All services are now operating as expected.

We will continue to monitor closely to ensure stability.
Thank you for your patience and understanding throughout this incident.

INVESTIGATING 8 months ago - at 08/27/2025 08:12AM

We are currently experiencing an issue preventing the initiation of instant tests within Network & App Synthetics in the US1 and US2 regions. Our engineering team is actively investigating the root cause and is working on a resolution with priority.

We will share further updates as soon as additional information becomes available.

We appreciate your patience and understanding.

Latest ThousandEyes outages

Outage in ThousandEyes Outages Page - about 15 hours ago

Service Degradation Affecting Stream Services - about 20 hours ago

Service Degradation Affecting Endpoint Agent Schedule Test Data in US1 Region - 16 days ago

Service Degradation Affecting Event Detection Summarization in US1 & US2 Regions - 22 days ago

some users of mobile apps may be unable to execute speed tests. - 23 days ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook