Outage in ThousandEyes

Service Degradation affecting ThousandEyes Application and API

Resolved Minor
September 11, 2025 - Started 5 days ago - Lasted about 2 hours
Official incident page

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Outage Details

Starting at 23:24 UTC Sept 11th, users in the EU and US2 regions of the ThousandEyes platform are experiencing an elevated rate of errors accessing the ThousandEyes Application and API. Test result data in these regions is also affected. Our engineering team is actively working on mitigating the issue.
Components affected
ThousandEyes API Availability ThousandEyes Platform Availability
Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 09/12/2025 01:43AM

This incident has been resolved.

MONITORING 5 days ago - at 09/12/2025 12:47AM

Our engineering team has pushed a fix and we are seeing normal behavior in all regions again. The team continues to monitor the fix

INVESTIGATING 5 days ago - at 09/12/2025 12:15AM

Starting at 23:24 UTC Sept 11th, users in the EU and US2 regions of the ThousandEyes platform are experiencing an elevated rate of errors accessing the ThousandEyes Application and API. Test result data in these regions is also affected. Our engineering team is actively working on mitigating the issue.

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