Outage in ThousandEyes
ThousandEyes features impacted by AWS US-East-1 outage
Resolved MinorIncident Report
Starting at 08:15 UTC several 3rd party providers such as Slack, Pagerduty, and AWS have reported issues and delays in functionality. Our engineering team is monitoring the issue and working on mitigations. At this time, all ThousandEyes functionality is behaving normally.
Certain external functionality may be degraded, including:
- Ability to create or update Cloud Insights integrations for AWS
- Delayed or missing alerts via Slack, Pagerduty, or other integrations
Our engineering team will continue to assess impact and provide updates.
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Latest Updates ( sorted recent to last )
RESOLVED
6 months ago - at 10/21/2025 06:45AM
This incident has been resolved.
MONITORING
6 months ago - at 10/20/2025 11:23PM
All ThousandEyes services are operating normally. Our engineering team will continue to monitor before marking this as resolved.
IDENTIFIED
6 months ago - at 10/20/2025 08:23PM
Certain functionality may be degraded, including:
- Ability to create or update Cloud Insights integrations for AWS
- Delayed or missing alerts via Slack, Pagerduty, or other integrations
- WAN Insights pages are currently not accessible
Normal function will return once the AWS US-East-1 Region has fully recovered
IDENTIFIED
6 months ago - at 10/20/2025 03:03PM
Our monitoring has identified an elevated rate of errors in the AWS us-east-1 region. There is no known impact to ThousandEyes customers at this time.
Our engineering team will continue to monitor and provide updates.
MONITORING
6 months ago - at 10/20/2025 12:17PM
All ThousandEyes services are operating normally. Our engineering team will continue to monitor before marking this as resolved.
IDENTIFIED
6 months ago - at 10/20/2025 11:02AM
Third party service providers are reporting their services are recovering, and we are seeing them recover too.
The WAN Insights data pipeline has recovered and is operational again.
Cloud Insights integrations with AWS can be created and updated as normal now.
Our engineering team will continue to monitor and provide updates.
INVESTIGATING
6 months ago - at 10/20/2025 09:53AM
Starting at 08:15 UTC several 3rd party providers such as Slack, Pagerduty, and AWS have reported issues and delays in functionality. Our engineering team is monitoring the issue and working on mitigations. At this time, all ThousandEyes functionality is behaving normally.
Certain external functionality may be degraded, including:
- Ability to create or update Cloud Insights integrations for AWS
- Delayed or missing alerts via Slack, Pagerduty, or other integrations
Our engineering team will continue to assess impact and provide updates.
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