Outage in ThousandEyes

Service Degradation Affecting Alert Services in US1 Region

Resolved Minor
October 28, 2025 - Started 20 days ago - Lasted about 4 hours
Official incident page

Incident Report

Summary Starting at 18:00 UTC, we have identified delay in processing network alerts in the ThousandEyes US1 region. Customer impact Starting at 18:00 UTC, we have identified delay in processing network alerts in the ThousandEyes US1 region. Test execution and data collection are not affected by this event. Status The issue has been identified and are currently working to implement a fix.
Components affected
ThousandEyes Alert processing ThousandEyes Email notifications ThousandEyes Webhook and Integrations ThousandEyes Notification dispatching

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Latest Updates ( sorted recent to last )
RESOLVED 20 days ago - at 10/28/2025 11:56PM

This incident has been resolved.

MONITORING 20 days ago - at 10/28/2025 09:25PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 20 days ago - at 10/28/2025 08:22PM

Summary
Starting at 18:00 UTC, we have identified delay in processing network alerts in the ThousandEyes US1 region.

Customer impact
Starting at 18:00 UTC, we have identified delay in processing network alerts in the ThousandEyes US1 region.
Test execution and data collection are not affected by this event.


Status
The issue has been identified and are currently working to implement a fix.

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