Outage in ThousandEyes
Service Degradation Affecting Event Detection in US1, US2, and EU Regions
Minor
December 10, 2025 - Started about 6 hours ago
Official incident page
Official incident page
Incident Report
Summary:
We are currently experiencing an issue impacting the generation of new Events for Event Detection in the US1 Region. The issue began at 14:50 UTC on December 10th.
Impact:
Customers may not see newly generated Events in Event Detection. Related Alerts and Dashboards depending on Event Detection data may also be affected.
Our engineering team is actively working to identify the root cause and restore full functionality as soon as possible.
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Latest Updates ( sorted recent to last )
MONITORING
about 4 hours ago - at 12/10/2025 07:32PM
Events generated in the US1 region between 14:50 and 16:55 UTC will not be available in the Event Detection platform, related dashboards or alerts.
Events in the US2 and EU regions have returned to normal.
We will monitor the results closely.
IDENTIFIED
about 5 hours ago - at 12/10/2025 06:34PM
We have identified that this issue is also impacting the US2 and EU regions.
Our engineering team is actively working to restore full functionality as soon as possible.
IDENTIFIED
about 6 hours ago - at 12/10/2025 05:16PM
Summary:
We are currently experiencing an issue impacting the generation of new Events for Event Detection in the US1 Region. The issue began at 14:50 UTC on December 10th.
Impact:
Customers may not see newly generated Events in Event Detection. Related Alerts and Dashboards depending on Event Detection data may also be affected.
Our engineering team is actively working to identify the root cause and restore full functionality as soon as possible.
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